Customers can enjoy numerous shopping choices as they can instantly purchase from anywhere using their hand palms. As you know, more convenient options add more customer expectations.
The Zendesk Customer Experience Trends Report 2023 indicates that 70% of customers spend handsomely with organizations that delight them with personalized and seamless customer experiences.
Businesses can proactively fulfill customers’ demands by offering superior customer experiences using live chat apps and platforms.
This blog post will highlight some of the best live chat apps and software that help companies or organizations boost conversions and sales.
7 Best Live Chat Apps for Customer Support
In this modern era, businesses search for multiple ways to save time and effort. Luckily, live chat apps do the job for them perfectly. We have compiled a list of 7 best live chat apps that let businesses quickly improve customer relationships. The list includes:
1. Tidio
Tidio is one of the best live chat apps for websites related to small and large businesses that want to build meaningful relationships with customers. The cloud-based platform helps companies utilize numerous features like live chat widgets, pre-written responses, customizable branding, and more.
Furthermore, companies or organizations can smartly integrate messages from emails, Messenger, and live chat widgets. Overall, Tidio provides an engaging live chat online option to businesses of all sizes.
Pricing Plans
- Free Plan (50 Conversations)
- Starter Plan $29 per month (100 Conversations)
- Growth Plan $59 per month (250 – 1000 Conversations)
- Tidio+ Plan $398 per month (Unlimited Conversations)
Free Trial
- 7 Days
Salient Features
- The platform is compatible with Windows, Android, and iOS.
- Businesses can customize chat widgets according to their branding needs.
- Companies can integrate with Shopify, WooCommerce, and other e-commerce platforms.
2. LiveChat
LiveChat is a customer-centric live chat software that helps customers communicate with support agents or teams without issues.
Customer interaction aside, you can benefit from its attractive features like widget customization, chat box customization, multilingual support, file and image sharing, canned responses, and more.
LiveChat is another impressive cloud-based platform like Tidio, enabling businesses to create tickets from chat using platforms such as Zendesk. This way, organizations can easily monitor agents’ activities and gauge customer engagement.
Pricing Plans
- Starter Plan $20 per month (per agent)
- Team Plan $41 per month (per agent)
- Business Plan $59 per month (per agent)
- Enterprise Plan (Contact LiveChat)
Free Trial
- 14 days
Salient Features
- Businesses can seamlessly integrate their CRMs with LiveChat.
- The customizable branding option helps companies customize their brands.
- The omnichannel messaging enhances customer interaction and engagement.
3. SnapEngage
SnapEngage is another result-oriented online chatting software businesses can use to optimize operations. Through SnapEngage, you can easily synchronize your contacts and leads with your CRM.
Moreover, features like a user-friendly interface, customizable workflows, Chatbots, omnichannel communication, mobile compatibility, and multilingual support enable businesses or organizations to interact with their customers in real-time.
SnapEngage is a near-perfect solution for businesses that want to increase conversions and sales by taking their customer relationships to the next level.
Pricing Plans
- Essential Plan $29 per month (per agent)
- Enterprise Plan $39 per month (per agent)
- Complete Plan $49 per month (per agent)
Free Trial
- 14 days
Salient Features
- Businesses can easily integrate SnapEngage with their CRMs.
- Provides various bots like Bot API, Info-Capture Bot, Answer Bot, and Guide Bot.
- Companies can benefit from an omnichannel user experience.
4. Zendesk
Zendesk is a top-notch live chat software that helps companies, organizations, and businesses leverage their performance to new heights.
Companies can comprehensively optimize conversations between customers and support agents through this impactful software. Likewise, agents can manage multiple conversations at a time.
The live chat app is simple to use and highly customizable. Hence, large or small businesses can integrate it with their existing CRMs accordingly.
Pricing Plans
- Suite Team Plan $55 per month (per agent)
- Suite Growth Plan $89 per month (per agent)
- Suite Professional Plan $115 per month (per agent)
- Suite Enterprise Plan $169 per month (per agent)
Free Trial
- 14 days
Salient Features
- The platform offers a highly customized chat widget.
- The visitor tab helps display visitor information in real-time.
- Zendesk offers an engaging Android mobile app.
5. Acquire
Acquire is one of the leading online chat platforms that help businesses offer instant support to their website visitors in real-time.
Moreover, companies or organizations can utilize various other features, such as secure co-browsing, AI chatbots, video calling, integration capabilities, and more.
If businesses want to improve conversions and sales appropriately, Acquire is a reasonable choice.
Pricing Plans
- Self-Service Plan $500 per month (billed annually)
- Integrated Solution Plan $2000 per month (billed annually)
- Professional Services Contact Acquire
Free Trial
- Not available
Salient Features
- Its customizable chat widget helps businesses customize their brands
- Omnichannel experience allows businesses to enhance customer relationships
- Integration capabilities help companies optimize their CRM functionalities
6. Genesys
Genesys is a cloud-based platform that allows businesses to interact with website visitors. Furthermore, they can customize their brands using its impressive live chat widget. The best thing about Genesys is that companies or firms can easily collect valuable customer information.
The platform uses surveys when collecting customer information. As a result, businesses can smartly gauge customer satisfaction using survey results.
Pricing Plans
- Genesys Cloud CX 1: Voice $75 per month (per agent) (billed annually)
- Genesys Cloud CX 2: Digital $95 per month (per agent) (billed annually)
- Genesys Cloud CX 2: Digital + Voice $115 per month (per agent) (billed annually)
- Genesys Cloud CX 3: Digital + WEM + Voice $155 per month (per agent) (billed annually)
Free Trial
- 30 days
Salient Features
- Businesses can track website visitors’ activities.
- Pre-written responses help businesses interact with customers proactively
- Omnichannel experience improves customer engagement and boosts sales
7. Userlike
As a prominent cloud-based live chat software, Userlike is another excellent option for SMBs (Small and Medium Businesses) and large companies. Businesses can use Userlike when customizing chat windows and buttons according to their branding needs.
Support teams can communicate with customers through websites such as Messenger and Telegram. Companies can benefit from other features like video calls, screen sharing, pre-written messages, etc., improving engagement with existing and potential customers.
Pricing Plans
- Free Plan (1 agent)
- Team Plan $90 per month (4 agents) (billed annually)
- Corporate Plan $290 per month (10 agents) (billed annually)
Free Trial
- 14 days
Salient Features
- Website visitor tracking helps businesses gauge customer satisfaction.
- Companies can customize chat widgets according to their brands’ style.
- Chat surveys allow businesses to boost customer relationships.
Global Live Chat Market (Past And Future Potential)
The global live chat software market reached US$ 755.23 million in 2020. Furthermore, the market will reach US $ 1.7 billion by 2030. So, the market is expected to expand at an annual growth rate of 8.8% in the next seven years.
The popularity of live chat will continue to rise in the future. It will also play a crucial role in expanding the live chat software market in the coming years. Unsurprisingly, live chat apps offer various benefits to businesses and customers compared to conventional customer service.
Besides, the inclusion of social media and e-commerce platforms has transformed the live chat landscape to the next level.
Wrapping Up
Customer engagement is crucial for business success and longevity. Therefore, live chat apps come in handy when companies or organizations want to increase conversions and sales in real-time. All these live chat platforms mentioned above are ideal for businesses of varied sizes as they help them achieve their long-term goals successfully.
However, the proper application of live chat software matters significantly from the business’s point of view.
Application aside, businesses can consider converting their WordPress websites into substantial Android and iOS apps through AppExperts.
This way, they can smartly improve their customers’ omnichannel experiences and maximize net profits.
Frequently Asked Questions
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Do customers prefer a live chat option?
Customers mainly prefer live chat options over other forms of communication, such as email, phone support, and social media. They like to use real-time customer service that enables them to interact with human agents.
41% of customers utilize the live chat feature to solve their queries. Likewise, 32% of users prefer the telephone when interacting with customer support agents. Email is another option; 23% of customers prefer communicating with support teams. Surprisingly, only 3% of customers use social media to contact customer support teams. -
Does live chat help businesses improve sales?
When a customer interacts with a support agent via live chat, their chances of purchasing a service or a product increase by 2.8 times. 38% of users reportedly buy a product when their interactions with live chat agents go well.
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What do you mean by the LiveChat customer service?
Live chat allows you to resolve issues related to customer service hassle-free. Through this impressive software, you can respond to customers’ queries timely.
